Privacy Policy - Welling Gen International

Welling Gen International Privacy Policy

At Welling Gen International (“We,” “Our,” or “Us”), we are committed to safeguarding the privacy of our students, parents, and staff. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or interact with our services, including our website and educational platforms. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of personal data we collect include:

Personal Identification Information: Name, email address, phone number, mailing address, student ID, and other details.
Account Information: Usernames, passwords, and preferences related to the use of our educational platforms.
Payment Information: Credit card and billing details when enrolling in courses or making payments.
Educational Information: Academic records, assessments, course progress, attendance, and other academic-related information.
Technical Data: IP addresses, browser types, device information, usage data, and cookies for site analytics and service optimization.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and enhance our educational services.
To process payments and complete transactions.
To communicate with you, including responding to inquiries, sending notifications, and providing customer support.
To personalize and improve user experience and engagement on our platforms.
To monitor and analyze usage patterns to improve our website’s functionality and content.
To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Data Security

We prioritize the security of your personal information and implement a variety of security measures to ensure that your data is protected from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption: We use secure encryption protocols (SSL/TLS) to protect sensitive information transmitted over the internet.
Access Control: Restricted access to personal data to authorized personnel only.
Regular Audits: Periodic reviews of our security practices to ensure compliance with the latest security standards.

While we take extensive measures to protect your information, please be aware that no method of data transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal data.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the functionality of our website and personalize your experience. Cookies are small files stored on your device that help us track your interactions with our website.

Essential Cookies: Necessary for the proper functioning of our services (e.g., login authentication).
Analytical Cookies: Help us track website usage and analyze how visitors engage with our platform.
Advertising Cookies: Used to deliver targeted ads based on your preferences.

You can adjust your browser settings to manage or disable cookies, but please note that this may affect some features of our website.

5. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may engage third-party vendors to assist with the operation of our services, such as payment processors, hosting providers, or analytics services. These parties are required to handle your information in accordance with this privacy policy.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to the terms of this policy.

6. Third-Party Links

Our website and services may contain links to external websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.

7. Your Data Rights

You have certain rights regarding your personal information, including:

Access: You can request access to the personal data we hold about you.
Correction: You can request correction of any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
Data Portability: You have the right to request a copy of your personal data in a machine-readable format.
Opt-Out: You can withdraw your consent for the use of your data for marketing and communication purposes at any time.

To exercise these rights, please contact us at support@welling-gen-international.com.

8. Children's Privacy

Our services are intended for individuals over the age of 13. We do not knowingly collect personal information from children under 13 years old. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible. If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Welling Gen International
Email: support@welling-gen-international.com
Phone: +254727783448

11. Obligations

Our Obligations:

Data Protection: We are committed to protecting your personal data in accordance with applicable privacy laws and industry standards. This includes implementing appropriate technical, organizational, and administrative measures to secure your data.
Transparency: We will clearly disclose how we collect, use, store, and share your personal information, as outlined in this Privacy Policy. We will update this policy as necessary to reflect any changes in our practices or legal requirements.
Legal Compliance: We will comply with all relevant privacy laws and regulations, including those concerning data subject rights, data security, and cross-border data transfers.
Incident Management: In the event of a data breach that may affect your personal information, we will notify affected individuals promptly, in line with applicable data breach notification laws.
Data Minimization: We will only collect the personal data that is necessary for the purposes stated in this Privacy Policy and will not retain your personal information longer than necessary.

Your Obligations:

Accurate Information: You must provide accurate and complete information when using our services and promptly update us if your information changes. Incorrect or outdated information may affect your experience with our services.
Secure Your Account: You are responsible for maintaining the confidentiality of your account credentials, such as passwords, and must immediately notify us if you suspect unauthorized access to your account.
Respect Others’ Privacy: You should not share or distribute others’ personal data without consent. If you access our platforms on behalf of a student, parent, or another individual, you are responsible for ensuring that their personal information is shared with appropriate consent.
Compliance with Terms: You agree to use our services in a manner consistent with our terms of service and this Privacy Policy, and you must refrain from any activity that may compromise the security, privacy, or integrity of our systems.